General Warranty Information
At Dolphin Wetsuits we take pride in our products and stand behind everything that we produce. Its important to us that in the event of a problem we are here to fix what needs to be fixed, replaced what needs to be replaced or altered what needs to be altered.
All of our products are handmade here in the Houston area when your order comes in and every purchase, no matter how big or small, represents money being spent that could easily be spent elsewhere. With that in mind we are always here to make sure that your Dolphin product is what you want and performs up to your standards.
We warranty all of our products for one year from the purchase date of your product. This encompasses defects in our workmanship or failure of the material, zippers, velcro, etc, that comes with normal wear and tear of your product. Abuse of the product, sun damage, stains and other issues that arise with use that are our of our (Dolphin's) control do not fall under the pervue of Build Quality.
We will, however, attempt to fix problems that arise from a situation like that at our normal shop cost ($30 an hour), which does not include shipping charges. With proper care our products should provide many years of enjoyable experience, but, occasionally unforeseen circumstances arise and we will do our best to accommodate you!
All products sold that bear the Dolphin name are covered under our warranty.
Custom ordered products, custom sizing and/or custom graphics will be handled on a case by case basis, the same warranty applies, however, circumstances may not allow for replacement. It is up to the customer to provide us with accurate measurements for custom sized products. Due to the custom nature, however, we will do everything we can to provide you with the best product we can.
All products need to be returned to us clean and properly packaged. We will not accept cash on delivery, all shipments received C.O.D will be refused. Please include a note descibing the issue as well as contact information and proof of purchase.
All returns can be sent to:
3700 North Fratney St
Milwaukee, WI 53212
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receivea refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.